Refund & Cancellation Policy
This policy applies to WEPLORE website projects, visual identity work, and optional support services. Your accepted proposal may set additional project-specific steps.
How to request cancellation
Send your cancellation request in writing to support@weplore.studio, including your name and project reference. We will confirm receipt and the next steps.
Third-party subscriptions and provider services are managed and billed by those providers. The client is responsible for cancelling them directly.
Project settlement
If cancellation is requested before work begins, any refund will follow the accepted proposal and applicable law.
If work has started, we will stop further work after confirming the request and calculate the value of completed work and any third-party costs previously approved in the proposal. Any remaining refundable balance will be returned; any amount due for completed work will be confirmed in writing.
Service delays
Where a service is delayed more than 15 days beyond the contract date or the agreed delivery date, Saudi e-commerce rules may give the consumer the right to cancel and recover amounts paid and related costs, unless the delay is due to force majeure.
Refund processing
Approved refunds are returned through the original payment method where possible. The time for funds to appear depends on the bank or payment provider.
For WEPLORE Care, contact us before the next billing period to request a change or cancellation. Any amount due or refund eligibility will be confirmed in writing under your plan and applicable law.